Elements and Performance Criteria
- Obtain recorded information
- Conduct a simple interview
- Select interviewees with correct information about the matter being investigated and select an interview process to suit the circumstances of the interviewee
- Prepare for an interview by performing preliminary research
- Develop interview questions to identify key points for an effective interview
- Conduct an interview using effective listening and questioning techniques and focus the interviewee on information relevant to the matter being investigated
- Record information obtained in the interview
- Analyse information
- Analyse critical information by reviewing the situation being investigated
- Assess between factual information and assumptions and make deductions based on factual critical information
- Incorporate assumptions into the reasoning process where it assists in forming valid inferences
- Analyse inferences from those deductions and assumptions and produce a resolution of the situation being investigated
- Implement the outcomes of analysis